These booking conditions are binding on both parties once the customer has received the booking confirmation or paid the accommodation invoice referred to in these conditions after making the reservation.

The prices on the website and in the price lists include tax, Laukanharju Co reserves the right to change the booking conditions and prices.

Company contact details; Email: hi@higlamping.com Phone: +358503625646 Postal address: Liistonsaarentie 571, 58610 Telakanava Business ID: 3105709-3

1. Booking and confirmation

All reservations will be confirmed by e-mail, stating the price of the reservation and the products ordered. To receive a booking confirmation, you must provide the required information on the booking form, by phone or on the Checkout page of the booking website when placing your order. The customer agrees to be bound by the terms and conditions in force for each booking. Reservations can only be made by persons of legal age.

Unless otherwise agreed, the confirmation, invoice and any pre-invoices will be sent by e-mail or via the electronic booking system with a payment link. If the reservation or its deposit is not paid by the deadline, the reservation will be released for re-sale.

After a successful booking, you will receive a booking confirmation and a booking receipt by email. You must have your booking confirmation (paper or electronic) with you when you arrive. If you do not receive a booking confirmation by email, please check if it has gone to spam or contact our customer service and we will send you a new booking confirmation.

2. Arrival and departure

The accommodation is available to the client at 15.00 on the day of arrival and must be vacated by 12.00 on the day of departure. The property may have different arrival and departure times. The room is reserved for the client until 20.00. If the customer arrives at the accommodation later than this, he/she must inform the accommodation provider on pain of cancellation of the reservation.

If a no-show occurs and the reservation is not cancelled, the property will charge the cancellation fee.

3. Cancellations and transfer of reservation

All cancellations and changes to reservations should be made by email to hi@higlamping.com Reservations can also always be changed to a gift voucher if there is no convenient time to transfer the reservation.

• You may cancel your reservation free of charge up to seven days before the start date of the reservation.

For bookings cancelled later than this, Laukanharju Co will charge 60euro as office expenses.

If the customer fails to arrive, Laukanharju Co will charge 60euro as office expenses.

In case of force majeure, the accommodation provider may terminate the contract or propose to postpone the reservation to a later date. If the reservation is cancelled due to force majeure, the customer is entitled to a refund.

If a booking has to be cancelled due to disruptive behaviour, any payments made will not be refunded.

If you cancel your booking and leave the holiday destination before the end of your stay, you will not be entitled to a refund.

Invoice:

Up to 30 days to pay with an invoice. However, the invoice is due 14 days before the start of the trip. If there are less than 14 days before the start of the booking, the full invoice is due immediately. We will send you an invoice by email once the booking has been made.

Cash, debit card and major credit cards are accepted at the property.

5. Stay at Hidden Island Laukanharju

It is the customer’s responsibility to carefully fill in the passenger card for the authorities upon check-in. The contact person for the reservation must be of legal age. Minors may stay in Laukanharju Co accommodation provided that they are accompanied by at least one responsible adult.

The customer is expected to behave properly and follow the instructions and regulations issued by the authorities. If the guest causes disturbance or danger to other guests in the area, the accommodation provider has the right to cancel the reservation immediately after one notice.

Final cleaning of the property is included in the price and will be carried out by the property. However, you are expected to maintain a reasonable level of cleanliness during your stay, including when out in nature.

The customer is responsible for any damage caused by him/her to the holiday destination or to third parties. He/she shall be liable for any damage to furniture or accommodation caused by intentional or negligent handling, according to their actual cost. Smoking is prohibited in the accommodation and is only allowed in designated areas.

You are responsible for your own luggage. The accommodation provider is not responsible for any property belonging to the guest on the premises. The accommodation provider is not responsible for any damage to or loss of the customer’s vehicle or property in the accommodation’s car park.

Please note that all Laukanharju Co accommodation is non-smoking and pets are only allowed in some accommodation options. Pets should always be agreed in advance before booking. The customer is liable for any damage caused by their pet in the area.

It is prohibited to use your own tent or caravan on the Laukanharju farm.

6. Disputes between the accommodation provider and the customer

In the first instance, the accommodation provider and the customer will negotiate any disagreement between them. In case of disagreement, the customer can get help from a consumer rights adviser. The customer can also refer the dispute to the Consumer Disputes Board.